Introduction
At portier, we understand that protecting your data is of the utmost priority. Recently, we've received an increasing number of enquiries regarding data security and customer data storage. This article aims to answer frequently asked questions and provide clarity.
Where is the Data Stored?
portier Vision is an on-premise software solution, meaning all data is stored and managed directly on the customer's premises. Neither portier nor any third parties have access to this data unless explicitly permitted by the customer. This architecture ensures that you maintain full control over your data.
Licence Server and Billing
Our licence management is handled through Chargebee, a service provider based in the EU that is fully compliant with GDPR. More information on Chargebee's GDPR compliance can be found here.
Customer Relationship Management (CRM)
We use HubSpot for our internal CRM, with data also hosted within the EU. This ensures that our CRM meets strict European data protection requirements. Details about HubSpot's data infrastructure can be found here.
Security Measures
Data Storage at the Customer's Site: Since portier Vision is operated on-premise, your data is stored locally on your own infrastructure.
External Services: External services such as our licence server and CRM are hosted in the EU and comply with GDPR requirements.
Access Control: Access to your data is only granted to individuals authorised by you. We do not have visibility or control over your locally stored data.
Conclusion
portier, with its on-premise solution portier Vision, offers you the ability to keep your data entirely under your control. This is supported by the use of GDPR-compliant external services hosted within the EU. If you have any further questions, our support team is happy to assist you.
